Monitoring

IT Performance Monitoring Services

CasperB2B's IT performance monitoring services watch your websites, apps, servers and network, alert the right person when something breaks or slows down, and follow up to find and fix the cause. It is for businesses that lose sales or work hours when systems go down, and that want to hear about problems before customers or staff do.

Book My 15-Minute Fit Call

What we monitor

How it works

1. Map what matters. We list the systems that cost you money or time when they fail, and who should be told.
2. Set up monitoring. We install agents and checks and connect them to your servers, apps, network gear and cloud accounts.
3. Tune alerts. We set thresholds so real problems page someone and noise does not. Alerts go by email, text or chat.
4. Dashboards. You get a plain dashboard showing uptime, health and recent incidents.
5. Root-cause follow-up. After an incident we find out why it happened, fix the cause, and write a short summary.
6. Capacity planning. We review trends regularly and tell you before disks fill, servers max out or links get too slow.

How it fits with your team

Monitoring can alert your own IT staff, our team, or both. If we run your day-to-day support through managed IT services, alerts flow straight into that work. If your apps are looked after by us under application maintenance and support, app errors go to the developers who can fix them. Recurring problems often point to a design issue, which is where IT infrastructure services come in. For marketing sites that are simply slow, see website speed optimization.

What we need from you

• A list of systems, sites and apps to watch, or access so we can build it with you.
• Admin or read access to servers, network gear and cloud accounts.
• Who gets alerted for what, and when.

When this is the wrong fit

Monitoring only helps if someone acts on alerts. If nobody on your side can respond and you do not want us to, start with managed IT instead. And if a single website is your only system, basic uptime checks may be all you need.

FAQ

Tired of finding out about outages from customers? Book a 15-minute fit call and we will scope your monitoring.