Terms of Service

1. Definitions

In these Terms, capitalized terms have the meanings below.

• "CasperB2B," "we," "us," "our" means the CasperB2B business operating from the address above.
• "You," "your," "Customer," or "Client" means the individual or entity using our services and, where applicable, any entity that individual is binding.
• "Services" means any work, deliverable, subscription, retainer, managed service, consulting, implementation, automation, AI-assisted output, or other product or service provided by CasperB2B.
• "Deliverables" means the final approved work product provided to you under the Services.
• "Order Documentation" means any quote, invoice, proposal, statement of work, order form, scope document, or signed services agreement between you and CasperB2B.
• "Platform" means CasperB2B's systems, accounts, software environments, tools, and related infrastructure used to provide Services.
• "Third-Party Services" means any software, integration, vendor, processor, carrier, registrar, host, or platform not owned or controlled by CasperB2B.
• "Terms" means these Terms of Service.

2. Acceptance of Terms

These Terms form a binding agreement between you and CasperB2B. You accept these Terms by purchasing Services, accessing the Platform, approving work, submitting payment, signing Order Documentation, using our website, or receiving Services. If you accept on behalf of an entity, you represent and warrant that you have authority to bind that entity to these Terms.

You must be at least 18 years old and legally capable of entering into a binding agreement in order to use our Services.

3. Services Description and Scope Controls

CasperB2B is a business services provider that may provide website design and development, landing pages and funnels, CRM setup and configuration, marketing services, automation workflows, consulting, implementation support, AI-assisted business workflow support, custom projects, managed services, and related business technology services.

Only the Order Documentation defines what is included in your scope of work. Sales calls, text messages, examples, mockups, previews, demos, social media posts, or general website copy do not create unlimited obligations and do not modify the Order Documentation. Anything not expressly included in the Order Documentation is excluded.

Additional revisions, custom requests, migrations, integrations, meetings, designs, copywriting, automation work, support, or rush work may require additional fees. Any change to scope must be made in a written change order.

4. CasperPortal Software Separation

CasperPortal.com is a separate software platform operated under its own terms of service and privacy policy. CasperB2B may help configure, implement, customize, or support software environments, but purchasing Services from CasperB2B does not automatically grant ownership, transfer rights, permanent access, source-code rights, software resale rights, or guaranteed portability unless expressly stated in a signed written agreement.

5. License Grant, Permitted Use, and Deliverables

Subject to your continued compliance with these Terms and timely payment of all applicable fees, CasperB2B grants you a limited, non-exclusive, non-transferable, non-sublicensable license to use the Deliverables for your internal business purposes after full payment.

You may not, and may not permit any third party to:

• Resell, copy, reverse engineer, decompile, or make unauthorized transfers of the Deliverables;
• Reuse our templates, systems, or frameworks for unauthorized purposes;
• Use the Deliverables for unlawful, deceptive, abusive, or fraudulent purposes;
• Remove proprietary notices, ownership notices, or attribution; or
• Interfere with, probe, disrupt, or compromise the integrity, availability, or security of our systems.

CasperB2B retains all ownership and rights to its pre-existing templates, systems, frameworks, methods, workflows, code snippets, designs, processes, prompts, documentation, automation structures, strategy frameworks, and know-how unless a signed agreement expressly says otherwise. No source-code transfer, template resale, white-label reuse, system cloning, or sublicensing is permitted unless a signed agreement expressly says otherwise.

6. Client Responsibilities

You are responsible for:

• Providing accurate business information, logos, brand assets, access credentials, approvals, copy, legal disclaimers, licenses, and required permissions;
• Reviewing and approving all work before publication or use;
• Ensuring your own claims, advertisements, offers, website copy, guarantees, pricing, savings claims, messages, and business practices are lawful and substantiated;
• Maintaining your own backups; and
• Complying with all applicable marketing, messaging, privacy, consumer protection, industry, and platform rules.

CasperB2B is not responsible if you provide false, misleading, unsubstantiated, or unlawful content.

7. Revisions and Approval

You must review work promptly. Approval may be given in writing, electronically, by email, by text, by form submission, by payment, or by continued use of the Deliverables. Once approved or published, additional changes may require additional fees.

8. Billing, Fees, and Refund Policy

CasperB2B billing may include setup fees, project fees, retainers, subscriptions for ongoing Services, managed-service fees, usage-based charges, third-party pass-through costs, and software, tool, or vendor costs. By engaging us, you authorize CasperB2B to charge the payment method on file for all applicable fees, taxes, and other amounts due.

Unless otherwise stated in Order Documentation:

• You are responsible for keeping your payment information current and chargeable;
• Fees are billed in advance and are due upon invoice;
• Late, failed, reversed, or disputed payments may result in immediate restriction, suspension of work for nonpayment, or termination;
• Past-due balances may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law; and
• Except where required by law or expressly stated in Order Documentation, all fees are non-refundable. CasperB2B is not obligated to provide refunds for unused time, change of mind, reduced usage, delayed client feedback, third-party issues, suspended accounts, completed work, partial work, setup work, strategy work, discovery work, or Services already started.

You agree not to initiate a chargeback, payment dispute, or reversal for a charge that is owed under these Terms or Order Documentation. Improper chargebacks are a material breach of this agreement.

9. Third-Party Services

CasperB2B may use or interact with Third-Party Services such as CRM platforms, email providers, SMS and phone providers, hosting environments, registrars, payment processors, analytics tools, AI tools, ad platforms, social platforms, website builders, integrations, and related vendors.

CasperB2B is not responsible for third-party outages, suspensions, data loss, pricing changes, policy changes, API changes, account bans, deliverability issues, compliance enforcement, feature removals, transfer restrictions, or any other action or inaction of a Third-Party Service. Third-Party Services are governed by their own terms, and your use of them is at your own risk.

CasperB2B does not guarantee continued compatibility, uptime, import or export support, portability, integration performance, or continued availability of any Third-Party Service.

10. Account Responsibility, Security, and Backup Duty

You are responsible for all activity occurring under your account, sub-accounts, workspaces, phone numbers, domains, forms, automations, campaigns, integrations, users, and related access credentials. You are also responsible for your employees, contractors, agents, and any person you authorize to access your account.

You agree to maintain accurate account information, keep login credentials confidential, implement reasonable security measures, and promptly notify us of any known or suspected unauthorized access. CasperB2B is not responsible for loss caused by client credential sharing, weak passwords, unauthorized users, or third-party account compromise.

You are solely responsible for creating, maintaining, testing, and retaining your own independent backups, exports, copies, and records of any content, customer data, websites, pages, forms, automations, communications, phone numbers, domains, or business information that matters to you. CasperB2B is not your archive, backup provider, disaster-recovery provider, or legal-records system.

11. Acceptable Use

You agree not to use CasperB2B Deliverables, the Platform, or related systems in any way that violates any applicable law, regulation, third-party policy, or these Terms. Prohibited conduct includes:

• Sending spam, unlawful marketing, or unauthorized communications;
• Engaging in phishing, impersonation, fraud, or deceptive marketing;
• Distributing malware or malicious code;
• Facilitating illegal goods, illegal services, or unlawful conduct;
• Harassment, abuse, threats, or unlawful collection practices;
• Damaging Platform integrity, deliverability, or sender reputation; and
• Using artificial intelligence features in violation of law, the rights of others, or applicable platform rules.

We reserve the right to remove content, disable functions, restrict access, suspend sending capabilities, or terminate Services that violate these Terms or that we determine present platform, security, legal, reputational, or operational risk.

12. Messaging, Marketing, and Compliance

You are solely responsible for all communications sent through our systems, including SMS, MMS, email, voicemail, voice calls, broadcasts, automations, sequences, and contact imports.

You represent and warrant that you will:

• Obtain and maintain all required notices, opt-ins, and consents (including, where applicable, prior express written consent) before contacting any recipient;
• Maintain proof of consent and required records for the periods required by law;
• Comply with all applicable laws, regulations, platform rules, and carrier rules, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, do-not-call rules, 10DLC and SMS registration requirements, CTIA messaging principles, and equivalent rules in other jurisdictions;
• Honor opt-outs, unsubscribes, do-not-contact requests, and timing restrictions; and
• Not use our systems to send unlawful, deceptive, misleading, or unauthorized messages.

Important: CasperB2B provides software and marketing services. We do not provide legal advice, compliance certification, or any guarantee that your use of the Platform is lawful in any jurisdiction.

13. AI Features Disclaimer

CasperB2B may make available artificial intelligence and machine-learning-assisted features. AI-generated outputs may be inaccurate, incomplete, offensive, biased, fabricated, non-compliant, outdated, or otherwise unsuitable for your intended use.

You are solely responsible for reviewing, editing, validating, approving, fact-checking, and legally assessing all AI-generated content before use, publication, distribution, or reliance. You must disclose AI interactions when required by law or applicable platform rules. AI features are not a substitute for professional advice (legal, medical, financial, tax, or otherwise).

14. Authorized Access by CasperB2B

You authorize CasperB2B and its employees, contractors, and service providers to access your account to the extent reasonably necessary to provide software access, support, maintenance, troubleshooting, fraud prevention, billing administration, risk review, platform security, or separately purchased Services.

Such access may include reviewing configurations, contact records, workflows, conversations, settings, forms, websites, domains, phone-number configurations, automations, and related operational data where reasonably necessary for platform administration or service delivery.

15. Customer Data, Backup Duty, and Portability

You retain your rights in the data and content you upload to the Platform, subject to the rights necessary for us to host, process, display, transmit, secure, analyze, and operate the Platform and related Services.

You are solely responsible for:

• The legality, accuracy, integrity, and sufficiency of your data, content, communications, and campaigns;
• Providing all required notices and obtaining all required permissions from your contacts, customers, and users;
• Maintaining your own terms, privacy notices, retention policies, and compliance practices;
• Responding to data-subject requests unless otherwise agreed in writing; and
• Creating and retaining your own ongoing backups, exports, and business records.

Unless expressly stated in a separate written agreement, CasperB2B does not promise that any website, funnel, page, automation, workflow, template, database structure, custom field mapping, integration setup, or other Platform configuration will be transferable, exportable, reproducible, portable, or usable outside the CasperB2B environment or outside a Third-Party Service on which it depends.

16. Pricing Changes

CasperB2B reserves the right to change pricing, packaging, included features, support levels, and subscription terms for future billing periods. Pricing or packaging changes will apply prospectively unless otherwise permitted by law or agreed in writing.

Unless expressly committed in a separate written agreement, no fixed increase cap, renewal cap, discount continuation, promotional pricing continuation, or minimum notice period applies.

17. Suspension, Restriction, and Termination by CasperB2B

CasperB2B may pause, suspend, restrict, disable, remove, refuse, or terminate any account, user, workspace, sub-account, phone number, domain connection, website, page, form, campaign, automation, integration, feature, or access right, in whole or in part, at any time, with or without notice, and with or without stated cause, in our sole discretion, to the maximum extent permitted by law.

Without limiting the foregoing, we may take such action if we believe there is or may be a violation of these Terms, nonpayment, abusive conduct, legal risk, reputational risk, deliverability risk, security risk, operational risk, third-party enforcement risk, excessive support burden, impossible scope, platform misuse, policy conflict, unlawful conduct, client failure to cooperate, or any other business, technical, or risk-management reason.

You acknowledge that because termination, suspension, disablement, third-party action, or access loss may occur without advance warning, you must maintain your own ongoing backups, exports, copies, and contingency plans at all times and must not wait for notice before protecting your business data and assets.

18. Cancellation by You; Effect of Termination

You may cancel your Services through an authorized CasperB2B support channel. Unless otherwise stated in Order Documentation, customer-requested cancellations apply to future billing periods only and take effect at the end of the then-current billing period. Annual subscriptions are non-cancelable during the active term unless Order Documentation states otherwise.

Upon suspension, restriction, cancellation, expiration, or termination:

• Your right to use the Services may immediately cease, in whole or in part;
• We may immediately disable logins, sending functions, integrations, domains, numbers, websites, automations, and related access;
• You are solely responsible for having already exported any data, content, communications, contacts, websites, forms, or records you wish to retain;
• Certain phone numbers, domains, records, websites, page designs, automations, and data may become unavailable, unusable, non-transferable, non-portable, or permanently unrecoverable;
• We may retain, archive, purge, delete, or destroy data in accordance with our policies, operational practices, legal requirements, or third-party limitations; and
• CasperB2B has no obligation to continue support, preserve accounts, migrate assets, rebuild pages, transfer systems, recover data, maintain hosting, keep automations active, or provide unpaid work unless a signed agreement expressly says otherwise.

Unless expressly stated in a separate signed writing, CasperB2B has no obligation to preserve, transfer, reproduce, port, export, migrate, rebuild, or deliver any website, funnel, page, design, automation, workflow, dataset, number, domain, or configuration after or in connection with suspension, cancellation, or termination.

19. Disclaimer of Warranties

THE SERVICES, PLATFORM, AND DELIVERABLES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CASPERB2B DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE PLATFORM OR ANY FEATURE WILL BE CONTINUOUS, SECURE, ERROR-FREE, TRANSFERABLE, OR FIT FOR YOUR PARTICULAR WORKFLOW. WE DO NOT WARRANT THAT ANY COMMUNICATION WILL BE DELIVERED, THAT ANY FEATURE WILL CONTINUE TO EXIST, THAT ANY WEBSITE OR AUTOMATION WILL REMAIN PORTABLE, OR THAT YOUR USE OF THE PLATFORM WILL ACHIEVE ANY PARTICULAR BUSINESS RESULT. WE MAKE NO GUARANTEE OF RESULTS, RANKINGS, REVENUE, LEADS, TRAFFIC, APPROVALS, FUNDING, DELIVERABILITY, AD PERFORMANCE, CONVERSION RATES, UPTIME, CUSTOMER RESPONSES, PROFITABILITY, OR BUSINESS OUTCOMES.

No Professional Advice. CasperB2B provides business, marketing, technology, automation, and implementation support only. We do not provide legal, tax, accounting, insurance, financial, regulatory, employment, immigration, healthcare, cybersecurity-certification, or compliance advice.

20. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CASPERB2B AND ITS AFFILIATES, OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, WEBSITE VALUE, PORTABILITY VALUE, AD-SPEND LOSS, LEAD LOSS, RANKING LOSS, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE PLATFORM, ANY SERVICES, ANY THIRD-PARTY SERVICE, OR THESE TERMS, EVEN IF CASPERB2B HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

CASPERB2B'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS, THE SERVICES, OR THE PLATFORM SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO CASPERB2B DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THE LIMITATIONS IN THIS SECTION ARE A FUNDAMENTAL ELEMENT OF THE BARGAIN BETWEEN YOU AND CASPERB2B AND APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN THOSE JURISDICTIONS, THE FOREGOING LIMITATIONS APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

21. Indemnification

You agree to defend, indemnify, and hold harmless CasperB2B and its affiliates, owners, officers, employees, contractors, and service providers from and against any claims, investigations, demands, losses, liabilities, damages, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Services or reliance on any output;
• Your content, data, campaigns, products, services, websites, automations, imports, exports, or integrations;
• Your violation of these Terms or applicable law;
• Your failure to obtain required consents, permissions, or notices;
• Your disputes with customers, vendors, users, regulators, or third parties;
• Messaging violations, privacy violations, intellectual-property claims, misleading claims, or consent failures; or
• Any claim that your data, content, communications, or use of the Platform infringes, violates, misappropriates, or otherwise harms any right, law, or person.

22. Portfolio Rights and Confidentiality

Portfolio Rights. Unless you request confidentiality in writing and CasperB2B agrees in writing, CasperB2B may reference non-confidential project work in portfolios, case studies, sales materials, or internal examples.

Confidentiality. Each party agrees to maintain the confidentiality of any proprietary business information, strategies, or trade secrets shared during the engagement, except as required by law or as reasonably necessary to provide the Services. This obligation survives termination for three (3) years, except for trade secrets, which remain confidential as long as they qualify as trade secrets under applicable law.

23. Force Majeure

Neither party will be liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, fire, flood, severe weather, pandemic, epidemic, war, civil unrest, terrorism, government action, labor disputes, internet or telecommunications failure, third-party-platform outages, denial-of-service or other cyberattacks, or supply-chain disruption. The affected party will use reasonable efforts to resume performance.

24. Dispute Resolution; Binding Arbitration; Class Waiver

Please read this section carefully. It affects how disputes between you and CasperB2B are resolved.

24.1 Informal Resolution. Before initiating any formal proceeding, the parties will attempt to resolve any dispute informally for at least sixty (60) days after written notice of the dispute is delivered under Section 26 (Notices). The notice must describe the dispute and the relief sought.

24.2 Binding Individual Arbitration. If the dispute is not resolved through informal resolution, any dispute, claim, or controversy arising out of or related to these Terms, the Services, the Platform, or the relationship between the parties (a "Dispute") will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or, where applicable, its Consumer Arbitration Rules). The arbitration will be conducted in Hillsborough County, New Hampshire, or remotely by agreement, before a single arbitrator. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

24.3 Class Action Waiver. You and CasperB2B each waive any right to bring or participate in a class action, collective action, mass action, consolidated action, or representative action. Disputes will be resolved only on an individual basis. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding. If this Class Action Waiver is found unenforceable as to any claim or relief sought, then that claim or relief must be brought in court and severed from any claim that remains in arbitration; the rest of this Section 24 remains in effect.

24.4 Mass Filings. If twenty-five (25) or more similar arbitration demands are filed by or with the assistance of the same law firm or coordinated counsel within a ninety (90) day period, the parties agree the demands will be administered in sequenced batches of no more than fifty (50) at a time, with the next batch beginning only after the prior batch is resolved, in order to manage cost and administration. The parties will work in good faith with the AAA to implement this provision.

24.5 Carve-Outs. Either party may (a) bring an individual claim in small-claims court if eligible, and (b) seek injunctive or equitable relief in court to protect intellectual property, confidential information, or to enforce Section 5 (License Grant). Filing such a claim does not waive the right to arbitrate other Disputes.

24.6 Opt-Out. You may opt out of this Section 24 by sending written notice to contact@casperb2b.com within thirty (30) days of first accepting these Terms. The notice must include your name, the entity you represent (if any), the email associated with your account, and a clear statement that you are opting out of arbitration. Opting out will not affect any other provision of these Terms.

24.7 Survival. This Section 24 survives termination of these Terms.

25. Governing Law and Venue

These Terms are governed by the laws of the State of New Hampshire, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For any matter not subject to arbitration under Section 24, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in New Hampshire and waive any objection based on inconvenient forum.

26. Notices

Notices to CasperB2B must be sent in writing to contact@casperb2b.com with a copy by mail to CasperB2B, 252 Daniel Webster Hwy #1093, Nashua, NH 03060. Notices to you may be sent to the email address or postal address on file with your account, and you are responsible for keeping that information current. Notices are effective upon delivery to email and three (3) business days after deposit if sent by mail.

27. Electronic Communications and Signatures

You consent to receive communications from CasperB2B electronically, including by email, text, in-app messaging, and posting to our website or platform. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing. You agree that electronic signatures, click-through acceptance, and recorded acceptance events have the same force and effect as handwritten signatures.

28. Changes to Services and Terms

We may change, replace, redesign, repackage, rebrand, remove, or discontinue any part of our Services and may impose or revise usage limits, support boundaries, feature access rules, packaging conditions, or technical requirements at any time. CasperB2B has no obligation to continue offering any particular feature, integration, layout, workflow, pricing structure, website-builder component, AI tool, or related functionality unless expressly stated in a separate written agreement.

We may update these Terms from time to time. Updated Terms become effective when posted with a new "Last Updated" date or on the effective date stated in the revised Terms. Material changes will be communicated by reasonable means, which may include email or in-product notice. Your continued access to or use of the Services after the effective date constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services.

29. Assignment

You may not assign or transfer these Terms or any rights or obligations under them, by operation of law or otherwise, without our prior written consent. CasperB2B may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets, or to an affiliate, without notice or consent. Any unauthorized assignment is void.

30. No Waiver; Cumulative Remedies

No failure or delay by CasperB2B to exercise any right or remedy is a waiver of that right or remedy. A waiver is effective only if given in writing and signed by an authorized representative of CasperB2B. All rights and remedies are cumulative and not exclusive of any other rights or remedies provided by law or equity.

31. Severability

If any provision of these Terms is found invalid or unenforceable by a court or arbitrator of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

32. Survival

The following sections survive termination or expiration of these Terms: 5 (License Grant, Permitted Use, and Deliverables), 8 (Billing, Fees, and Refund Policy) as to amounts owed, 10 (Account Responsibility, Security, and Backup Duty), 15 (Customer Data, Backup Duty, and Portability), 18 (Effect of Termination), 19 (Disclaimer of Warranties), 20 (Limitation of Liability), 21 (Indemnification), 22 (Portfolio Rights and Confidentiality), 24 (Dispute Resolution), 25 (Governing Law and Venue), 26 (Notices), 30 (No Waiver), 31 (Severability), this Section 32, and 33 (Entire Agreement).

33. Entire Agreement; Order of Precedence

These Terms, together with any applicable Order Documentation and the CasperB2B Privacy Policy, constitute the entire agreement between you and CasperB2B regarding the subject matter and supersede all prior or contemporaneous understandings. In the event of a conflict, the order of precedence is: (1) a signed master services agreement between the parties; (2) signed Order Documentation; (3) these Terms; (4) the Privacy Policy. Section headings are for reference only and do not affect interpretation.

34. Contact

CasperB2B

252 Daniel Webster Hwy #1093
Nashua, NH 03060

Email: contact@casperb2b.com

Phone: 1-207-222-7737

Hours: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time