Privacy Policy

1. Who This Policy Applies To

This Privacy Policy applies to visitors, prospects, clients, users, form submitters, call/SMS/email contacts, and people interacting with CasperB2B services, our website, and related communications. CasperB2B is a business services provider, and this Policy covers our own data practices.

Note regarding CasperPortal: CasperPortal.com is a separate software platform. While CasperB2B may assist you in configuring or using CasperPortal, this Privacy Policy applies only to CasperB2B's services. Please refer to CasperPortal's own policies for data handled directly by their platform infrastructure.

2. Information We Collect

CasperB2B and its service providers may collect:

• Contact & Business Information: Name, business name, email, phone number, address, project details.
• Billing Data: Payment history, billing address, and transaction information (processed securely by third-party payment processors).
• Client-Provided Data: CRM data, customer records, messages, credentials, or access details provided to us for implementation work.
• Communications: Form submissions, emails, SMS/call records, support tickets, and inquiries.
• Technical & Usage Data: IP address, browser type, device information, website usage data, cookies, and analytics data.

3. How We Use Information

CasperB2B uses collected information to:

• Provide our services, build websites/funnels/automations, and manage projects.
• Communicate with you and provide support.
• Process payments.
• Improve our services, marketing, and analytics.
• Ensure legal compliance, security, and fraud prevention.
• Enforce our Terms of Service.

CasperB2B does not sell your personal information to third parties.

4. Third-Party Sharing

CasperB2B may share information with trusted third parties to operate our business, including:

• Payment processors.
• CRM, software, and hosting providers.
• Analytics tools, email/SMS/phone providers, and AI tools where applicable.
• Contractors and service providers assisting with your project.
• Legal or regulatory authorities when required by law.
• Relevant parties in the event of a business transfer or sale.

5. Client-Provided Customer Data

When clients provide customer, lead, or contact data to CasperB2B for implementation or marketing services, the client represents and warrants that it has the lawful right, permissions, notices, and consents required to provide that data and use it for the requested services.

CasperB2B processes this data solely to fulfill our service obligations to you. We do not use your customer data for our own independent marketing.

6. Cookies and Tracking Technologies

CasperB2B uses cookies, analytics, pixels, tags, and similar tracking technologies to remember preferences, analyze website traffic, and support remarketing and attribution efforts. You may disable cookies in your browser settings, though some website features may not function properly.

Note: We encourage users to verify specific tracking tools via their browser settings.

7. Marketing Communications & SMS/Call Consent

If you provide your email or phone number, we may use it to communicate regarding your project, send marketing updates, or contact you via SMS/calls.

• Opt-Out Rights: You may unsubscribe from marketing emails at any time using the link provided in the email. You may opt out of SMS messages by replying "STOP".
• Transactional Messages: Even if you opt out of marketing, we may still send you transactional or service-related messages (e.g., invoices, project updates).

By providing your phone number, you consent to receive communications, including automated calls or texts, from CasperB2B. Standard message and data rates may apply.

8. Data Retention

CasperB2B retains personal information only as long as reasonably necessary for business, legal, tax, accounting, security, dispute resolution, and operational purposes. When data is no longer needed, we securely delete or anonymize it in accordance with our policies.

9. Data Security

CasperB2B uses reasonable administrative, technical, and physical safeguards to protect personal information. However, no system, transmission over the internet, or electronic storage is perfectly secure. CasperB2B cannot guarantee absolute security of your data.

10. Children's Privacy

CasperB2B services are intended for businesses and professionals. Our services are not directed to or intended for children under 13 (or under the applicable age threshold in your jurisdiction). We do not knowingly collect information from children.

11. Privacy Rights (U.S. States & International)

Depending on your jurisdiction (such as California, Virginia, Colorado, or others), you may have specific rights regarding your personal information, including the right to:

• Access your personal information.
• Correct inaccuracies.
• Request deletion of your data.
• Obtain a portable copy of your data.
• Opt out of the sale, sharing, or targeted advertising of your data (if applicable).
• Limit the use of sensitive data.
• Appeal a denied privacy request.

New Hampshire Residents: As CasperB2B operates under New Hampshire governing law, we are monitoring the applicability of the New Hampshire Data Privacy Act. If applicable based on processing thresholds, NH residents will be afforded all required rights.

International Users: If you are accessing our services from outside the United States, please note that your data may be transferred to, processed, and stored in the U.S. By using our services, you consent to this transfer.

To exercise your rights, please contact us using the information below.

12. Policy Updates

CasperB2B may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated policies will be posted with a revised "Last Updated" date. Where legally allowed, your continued use of our services constitutes acceptance of the updated policy.

13. Contact Information

CasperB2B

Email: contact@casperb2b.com

Phone: 1-207-222-7737

Hours: Mon–Fri · 9AM–5PM ET

For Privacy Requests: Send privacy inquiries with "PRIVACY REQUEST" in the subject line.