IT support pricing
How much do managed IT services cost?
Fully managed IT for a small business usually costs $100 to $250 per user per month in the US. That covers help desk support, monitoring, updates, backups and security tools. Monitoring-only plans start lower, and hourly break-fix support typically runs $100 to $200 an hour. Most providers also charge a one-time onboarding fee.
Updated · by Jared Casper
Managed IT means a provider looks after your computers, accounts, network and security for a fixed monthly fee, instead of you calling someone when something breaks. Prices are usually quoted per user (each person who uses a computer) or per device.
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Typical managed IT pricing
| Pricing model | Typical range | What you usually get |
|---|---|---|
| Fully managed, per user | $100–$250 / user / month | Help desk, monitoring, patching, backups, security tools, vendor management |
| Monitoring and patching only | $30–$100 / user / month | Updates and alerts; support billed separately |
| Per device | $50–$150 / device / month | Common when people share computers |
| Break-fix (hourly) | $100–$200 / hour | Pay only when something breaks; no prevention |
| Onboarding | One-time, often about one month's fee | Documenting your setup and fixing what's urgent |
Ranges are typical US market prices in 2026 for small and mid-sized businesses. They vary by provider, region and scope, and they are not CasperB2B's prices.
What changes your price
- Number of users and devices. The biggest factor. Ten people cost less than forty.
- Security requirements. Healthcare, legal, finance and government contractors need stricter controls, logging and documentation (HIPAA, for example), which adds cost.
- On-site visits. Fully remote support is cheaper than a plan with someone at your office.
- Response time. 24/7 coverage and one-hour response cost more than business-hours support.
- What's already in place. Old hardware, no backups or shared passwords mean more work up front.
Managed IT vs hiring an IT person
A full-time IT employee in the US typically costs $60,000–$90,000 a year before benefits, and one person can't cover every skill or every hour. For a 15-person business at $150 per user, managed IT is about $27,000 a year with a team behind it. Once you pass roughly 50–75 users, an internal hire plus a provider for security and after-hours cover often makes sense. Our guide do I need an IT person? walks through the decision.
CasperB2B provides managed IT services and outsourced IT support for small businesses, with cybersecurity and backup and recovery built in. We quote per user on a 15-minute fit call.
Managed IT cost questions
Is per-user or per-device pricing better?
Per user is simpler when each person has a laptop and a phone; per device fits shared computers, like a front desk or shop floor. Ask the provider to show both for your setup.
What isn't included in a managed IT fee?
Usually new hardware, software licenses such as Microsoft 365, big projects like an office move or server migration, and sometimes on-site visits. Get the exclusions in writing.
Why is break-fix cheaper on paper?
You only pay when something breaks, but nothing is done to stop it breaking, and an outage costs far more than the support bill. Break-fix suits very small offices with simple needs.
Do I need a long contract?
Many providers ask for 12–36 months. A shorter term or a clear exit clause with handover of passwords and documentation protects you.
Does managed IT include cybersecurity?
Good plans include the basics: antivirus or endpoint protection, updates, email filtering, backups and multi-factor sign-in. Advanced monitoring and compliance work are often extra. See what cybersecurity costs.
How much does IT support cost for a 10-person business?
At typical fully managed rates, roughly $1,000 to $2,500 a month, depending on security needs and how much on-site help you want.
Is my business too small for managed IT?
Even a three-person office loses money when email, files or the card terminal go down. Small teams often start with monitoring, backups and security, then add help desk support.
Before you book
Common concerns, answered
“We're too small to be a target.”
Small businesses get hit by the same phishing, ransomware and password attacks as big ones. Here's why size doesn't protect you.
“What will this cost me?”
You get a fixed, written quote before any work starts. Nothing begins until you've seen the full price and signed the scope. How pricing works.
“I don't have time to manage another project.”
You don't have to. It's done for you: we build, set up and run it. See exactly what we handle.
“Will I actually reach a person?”
Yes. Founder Jared Casper reviews every new request and you get a personal reply within 1 business day. Or call or text 1-207-222-7737.
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Managed IT services for small business: proactive monitoring, patching, help desk and Microsoft 365 or Google Workspace management.
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Read next
Do I need an IT person?
Do I need an IT person for my small business? Usually not full-time. See what managed IT covers: security, backups, help desk.
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- Founder-led. Built by Jared Casper (Founder) and Mark Casper (Co-Founder).
- A person answers. Every request gets a personal reply within 1 business day. Call or text 1-207-222-7737.
- Done for you. We build, set up and run the system — see exactly what we do.
