Growth Issues
Get a repeatable review engine with automated review requests.
Stagnant reviews happen because you rely on customers to remember to review you. You fix it by automating review requests via text and email the moment a job is completed.
Free 15-minute callNo obligationPersonal reply within 1 business day
You do great work, but you have no steady flow of reviews. You only get reviews when a customer is extremely happy or extremely angry, leaving your online reputation entirely up to chance.
The Real Cost
Why this hurts your business
When a prospect searches for you and sees stagnant or low reviews, they choose the competitor with plenty of recent 5-star reviews. You lose the job before they even call.
How we fix it
You need CasperPortal to track this, and a Casper VA to run it.
The System: CasperPortal
CasperPortal automatically sends review requests via text and email the moment a job is marked complete in the pipeline.
The Hands: Casper VA
Your Casper VA monitors the incoming reviews, replies to them professionally, and flags any issues that need your immediate attention.
Frequently Asked Questions
Why are online reviews important for my business?
Online reviews are important because they are the primary trust signal for new customers. Most people will not call a business with poor or outdated reviews.
How do I get more 5-star reviews?
You get more 5-star reviews by asking every single customer for one immediately after the job is done. An automated text message is the most effective method.
Should I reply to my Google reviews?
Yes, you should reply to every Google review. Replying shows future customers that you care about their experience and are an active, responsive business.
How do I handle negative reviews?
You handle negative reviews by replying calmly and professionally. A Virtual Assistant can monitor your reviews and alert you immediately if a negative one is posted.
Can I automate review requests?
Yes, you can automate review requests using CasperPortal. When you drag a customer to the 'Job Complete' column, the system automatically texts them a review link.
When is the best time to send automated review requests?
The best time is right after the job is finished, while the experience is fresh. CasperB2B sets review requests to go out by text and email the moment a job is marked complete in the pipeline.
Does it matter how recent my Google reviews are?
Yes, recent reviews matter because shoppers often compare how active a business looks, not just its star rating. A steady flow of new reviews shows you are still doing good work today.
Before you book
Common concerns, answered
“What will this cost me?”
You get a fixed, written quote before any work starts. Nothing begins until you've seen the full price and signed the scope. How pricing works.
“I've been burned by an agency before.”
Your signed scope lists exactly what's delivered, so there's no guessing. Monthly plans are month-to-month, with no long-term contract.
“I don't have time to manage another project.”
You don't have to. It's done for you: we build, set up and run it. See exactly what we handle.
“Will I actually reach a person?”
Yes. Founder Jared Casper reviews every new request and you get a personal reply within 1 business day. Or call or text 1-207-222-7737.
Book My 15-Minute Fit CallFree 15-minute call · No obligation
Your next best step
Service
Reputation management
Online reputation management for small business: automated review requests, review monitoring and response plans for Google and Yelp.
Free tool
Free Local Competitor Analysis
Free local competitor analysis: we compare your Google profile, reviews, site speed, mobile and local content with a top competitor and…
Read next
Get more 5-star reviews
How to get more Google reviews: text every customer a one-click link right after the job, automate the ask, and reply to every one.
Talk to us
Book a 15-minute fit call
Tell us what's leaking time or revenue. You get a personal reply within 1 business day.
- Founder-led. Built by Jared Casper (Founder) and Mark Casper (Co-Founder).
- A person answers. Every request gets a personal reply within 1 business day. Call or text 1-207-222-7737.
- Done for you. We build, set up and run the system — see exactly what we do.
